GENERAL CONDITIONS (pages/sections)
- Company Information
- Name / Address / Contact (email and phone if you use it publicly)
- Registration number (if you have a limited company) / VAT number (if you have one and charge VAT)
- Privacy Policy
- Who you are: name of the data controller and their contact email
- What data you collect / Why you collect it (purpose + legal basis) / How long you keep it / Who you share it with / Security measures to protect your data
- User rights to access, correct, delete their data, and how to contact you to exercise those rights
- Cookie Policy (only if you use non-essential cookies like analytics, marketing) *
- What cookies are (brief explanation: small text files stored on the user’s device)
- Which cookies you use: Essential cookies (needed for the site to work) / Non-essential cookies (analytics, marketing)
- Why you use them / How long they last (session vs. persistent cookies)
- Third-party cookies (analytics, payment, embedded videos)
- Consent & how to change it (non-essential cookies need consent and users can: change their choices in your cookie banner and manage cookies via their browser settings)
TERMS OF SALE
(only if you have a shop)
- Business: Who is selling: business name + [contact details]
- Products: Products & prices (include/exclude VAT), currency
- Process: Ordering process / Payment methods / Delivery times/ Shipping costs
- Cancellations: Right to cancel / Returns (who pays shipping) / Right of withdrawal / How to return / Faulty or damaged goods
- Laws: Governing law & complaints / Which country’s law applies / How customers can contact you for complaints
ON THE WEBSITE (UI elements)
- Contact Forms
- Only ask for necessary fields
- Short privacy text next to the Submit button “By sending this form you accept our [Privacy Policy]”
- Extra unticked checkbox for an explicit agreement ☐ “I agree to receive news and promotional emails” (only if you use the email for marketing like newsletter, offers, promos)
- Cookie Banner (only if you use non-essential cookies like analytics, marketing) *
- Show it on first visit before setting non-essential cookies
- Explain in one sentence what you use cookies for
- Buttons clearly giving a real choice: Accept all , Reject non-essential (or Only necessary)
- Links to Cookie Policy / Privacy Policy / Manage settings